Have any questions? We're happy to answer them!
Your success is our priority, and that starts with clear answers. Browse our FAQs for insights into how we help small businesses like yours thrive. If you need more detail or have a unique query, our team is always ready to assist.
Frequently Asked Questions
Account
How do I access my account?
You can log in to your FastPro Sites account right here. From your account dashboard, you'll have access to your subscriptions, billing details, profile settings (name, email, password), and product support.
Will my subscription renew automatically?
Yes, by default, both your monthly and yearly subscriptions will automatically renew for continuous service.
How do I cancel my subscription renewal?
We'd be sad to see you go, but we understand priorities shift. If you need to cancel your website subscription, simply send us a message here, and we'll handle it for you.
How do I change my password?
You can change your password by resetting it here. Enter the email address you signed up with, and a password reset link will be sent directly to that email.
Website Subscriptions
How does a website subscription work?
Sign up and we'll have your professional website ready to launch in just 5 business days. Your subscription includes unlimited edits, dedicated 1:1 support, and much more, ensuring your site always meets your needs. As long as your subscription is active, your website is yours!
Can I add pages or sell products down the road?
Absolutely! Your website is designed to grow with your business. Easily expand with more pages, add an online store, and integrate other powerful features through our flexible website add-ons.
Do I ever have to log in and make my own changes?
Never! We handle all design, content entry, and technical tasks for you. You focus on running your business, and we'll manage your site. (If you have a blog or news section, you'll easily create your own posts — our platform makes it simple!)
Will I see unwanted ads or bizarre dancing hippos on my site?
No way! Your site is 100% yours, free from any unwanted ads, pop-ups, or silly distractions. Period.
Can I request changes this week and more changes next week?
Yes, of course! Unlimited updates are included in every package, so you can request changes as often as you need them.
Is the price going to keep going up like my cable bill?
Nope! Our pricing is straightforward and transparent. The price you sign up for is the price you'll pay. You can always see our current pricing on our pricing page.
Can I bring a website from another platform?
We don't offer direct transfers or imports from other platforms, as every FastPro Site is custom-designed and optimized for our platform. However, our skilled team excels at creating a brand-new website that perfectly matches your vision and preferences. Just share your inspiration with your Account Manager after signing up!
Pricing & Add-ons
What are website add-ons?
Website add-ons are powerful extra features you can easily add to your subscription. These include additional pages, a full online store, advanced SEO capabilities, and more, allowing you to customize your site as your business grows.
Can I sell products online?
Definitely! Our Shop Add-on transforms your website into a full-fledged eCommerce store, enabling you to sell physical products, digital goods, and even subscriptions without the headache of building or managing it yourself.
Can I bring my own domain?
Yes, absolutely! If you already have a domain, we'll connect it to your website for free. If not, we even offer a free .com domain with your website subscription!
If I end my subscription, do I lose my website?
If you end your FastPro Sites subscription, you'll no longer have access to your live website. However, we keep a copy of your site for 1 year on our servers. If you decide to return within that year, we can easily bring back your old website or create a new one for you!
Can I change my plan from monthly to yearly?
Yes, you're welcome to switch your subscription between monthly and yearly (or vice versa) at any time. Simply contact your Account Manager or log in to your account to make the change.
What payment methods does FastPro Sites accept?
We accept most debit and credit cards through Stripe, as well as Apple Pay and Google Pay for your convenience.
Do you offer a trial period?
We don't offer a trial period, but we do stand by our service with a 14-day money-back guarantee for your peace of mind.
What is your refund policy?
We offer a 14-day money-back guarantee if you're not completely happy with your purchase. Just contact us within the first 14 days to request a refund.
Do you offer discounts?
We do! Be sure to sign up for our email list to stay informed about special discounts, sales, and coupons.